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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ann Sattler

July 2, 2025

5  out of  5
rating by Ann Sattler
"I called at the last minute to get a quote for insurance before closing on a property and Jennifer M was so helpful and friendly, she made herself available outside of office hours and was so fun to talk to and work with, I could not have asked for a better experience."
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Cindy Jensen

June 29, 2025

5  out of  5
rating by Cindy Jensen
"I was a long-standing State Farm client and mistakenly decided to leave, thinking that I could receive cheaper rates with another highly publicized company. I have now rejoined State Farm with agent Cassie Sanetra, and she welcomed me back with open arms. Cassie is not only knowledgeable and professional, but she is also personable. My transition back to State Farm was seamless thanks to Cassie and her office staff. I highly recommend Cassie if you are looking for an excellent insurance agent or provider."
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Fabian Ruiz

June 29, 2025

5  out of  5
rating by Fabian Ruiz
"Buena atención"
We responded:
"Gracias! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! "
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Steven Virkus

June 17, 2025

5  out of  5
rating by Steven Virkus
"Cassie Sanertra is super easy to work with! She has Amazing energy and brings her “A” game every time! Very grateful~"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. "
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Marie Medvec

June 17, 2025

5  out of  5
rating by Marie Medvec
"Brittany was knowledgeable, and easy to work with. She was considerate of my situation and was not pushy. Saved me money in the end! Who doesn’t like that!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! Saving money is always a bonus when it comes to insurance as well :)"
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madison rumsey

June 17, 2025

5  out of  5
rating by madison rumsey
"I have been through different insurance companies and this one is by far my favorite! I spoke to Jennifer over the last few months waiting for my accident to drop. She has been very thorough, responsive, and helpful. They have very good plans and benefits! I am now with them and a good rate considering… I would consider shopping through them! Thank you."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor :)"
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scott kewley

May 30, 2025

5  out of  5
rating by scott kewley
"Excellent customer service. Attentive, kind and very knowledgeable staff. Highly recommend the Cassie Sanetra agency."
We responded:
"Thank you Scott! We appreciate your feedback and value you as a customer of Cassie Sanetra Insurance Agency. "
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Melanie Gornick

May 8, 2025

5  out of  5
rating by Melanie Gornick
"These guys are awesome! Brittany called to check in and asked if I wanted a policy estimate if I were to change to them. There was no pressure to do so but I’m so glad I did. They respond to their emails and phone calls right away. I highly recommend them!"
We responded:
"Thank you for the positive feedback! We are so happy we could assist and glad you chose Cassie Sanetra State Farm."
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Bibo Tik

May 7, 2025

1  out of  5
rating by Bibo Tik
"Quite suspicious to see nothing but pure five star reviews, specially for an insurance agency at that. More than likely most of these reviews are generated by bots or the reviewers were paid off to leave five stars. No agent is ever this stellar as Cassie’s local State Farm agency has been nothing short of a nightmare to put up with. Now it’s understandable they have protocols to follow when processing new policies for their customers, but after nearly a month of my policy still remaining in the “pending” status with no explanation aside from the round around answer of “give it 3 -5 business days :)” yeah, something’s fishy. Had the luck of a crappy situation forcing me to cancel my policy (if you can even call it that since it was still pending), while requesting a refund. No issues whilst on the phone, though there hasn’t been any indication of my policy being successfully cancelled or at least being notified in some manner that it’s been initiated. Just given the run around yet again when inquiring about some form of proof for a paper trail to cover my ass, incase they pulled this exact bullcrap. So State Farm can initiate electronic payments when taking funds from customers, but make you jump through hoops clawing tooth and nail trying to get it back in the same method. You might as well send a carrier pigeon to fly me a check since State Farm is still living in the stone ages when generating a refund. Look, if you want to take a chance with this agency, hell this company entirely, it’s your skin, not mine. But if there’s any indicator that they’re not there to truly assist their customers/members, here’s your sign to look elsewhere. I hope this is only my experience putting up with them with the hopes no one else ever has to deal with their shenanigans. And yet I was positive that if my personal situation cleared up on my end, I’d be sprinting BACK to State Farm ready to have Cassie’s team assist me with my insurance inquiries. What can I say? Business aren’t your friend no matter what service they provide. Bet’cha ten dollars my review will be removed before it can even make it to be posted. I’ll be sprinting AWAY from them after this experience. If only leaving no stars were an option."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution."
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Dr. Daisy Valentin

May 7, 2025

5  out of  5
rating by Dr. Daisy Valentin
"Jen Maestro at Statefarm provided excellent service and help with my needs for my entire home, auto, and business insurance. Be sure to chat with her when you are looking for Insurance or have insurance needs."
We responded:
"Thank you for reviewing the Cassie Sanetra Insurance Agency! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lance Steptoe

April 29, 2025

5  out of  5
rating by Lance Steptoe
"Great people and even greater sevice!!@!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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James Schultz

April 29, 2025

5  out of  5
rating by James Schultz
"Switching agents has always been a pain but Brittany made this transition super easy. I saved money and received additional coverage! Seriously! Thank you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Alicia Burgos

April 7, 2025

5  out of  5
rating by Alicia Burgos
"Great experience! Service was prompt, everything was explained to me thoroughly. I was able to save and include additional coverage!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Andrew Pegelow

March 5, 2025

5  out of  5
rating by Andrew Pegelow
"Cassie's entire team and especially Jennifer Mastro are knowledgable and efficient and made our transition to State Farm insurance seamless. Thank you, for all your help."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rachel

January 30, 2025

5  out of  5
rating by Rachel
"Some of the most professional people I’ve worked with. Always polite, friendly, and knowledgeable. Very easy to work with throughout various and changing situations, never any complaint. I definitely plan on sticking around and would recommend anyone else to work with them too!"
We responded:
"Thank you SO much for the feedback! We appreciate the trust you have placed in us & look forward to many more years of working together."
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Sparkly Hippie

January 20, 2025

5  out of  5
rating by Sparkly Hippie
"Cassie worked hard to get the best policy at the lowest cost to us. She went over things that I didn’t even know I had to ask, and prepared us for the switch from one company to State Farm. It was all around a good experience. I don’t ever anticipate needing to file a claim but having her on our team is going to be a breeze if a situation ever comes up. She answered the phone and emails very promptly. Absolutely recommend."
We responded:
"Thank you so much for the review! So happy I was able to assist you & help answers questions as well as educate on policy coverage."
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Isaac Flynn

January 20, 2025

5  out of  5
rating by Isaac Flynn
"Great team! Cassie comes from a family of insurers and is an expert in her field. She also is fluent in Spanish which speaks to her dedication of providing a relationship driven approach and above average customer service. Highly recommend."
We responded:
"Thank you for your feedback! If there is anything else we can do for your insurance needs, just let us know!"
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Yames

January 15, 2025

5  out of  5
rating by Yames
"Brittany Was great to work with, pricing was definitely fair."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service!"
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Craig Gustafson

January 15, 2025

5  out of  5
rating by Craig Gustafson
"When deciding to switch insurance companies, it was the personal calls from Brittany that helped me with the change. Working with the Cassie Sanetra State Farm office, I recall telling Brittany that she was well suited for this job since she seemed to take so much pleasure in explaining the policies in detail to ensure I had the correct coverage to match or exceed what I previously had, and also following up on every point item. I ended up saving quite a bit with State Farm on my home and autos. Thanks Brittany!"
We responded:
"Thank you! Brittany does enjoy educating customer on policies & coverages. Love to hear that you were able to save some money too! "
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ryan

January 14, 2025

5  out of  5
rating by ryan
"Brittany was very helpful when I bought my first house. She explained everything about homeowners insurance and found me a policy that fits my needs and budget."
We responded:
"Thank you for taking the time to leave a review! We’re glad to know you’re satisfied with the service that Brittany was able to provide in assisting with your Homeowners policy."
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Jonah Venegas

January 14, 2025

5  out of  5
rating by Jonah Venegas
"I worked with Brittany on getting homeowner's insurance prior to my closing date, and she made it super easy and straightforward. She set up a call with me to explain every single part of the policy and talk me through coverage amounts, etc. This was super helpful and educational and was definitely part of the reason I ended up going with them!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Greg Stevens

November 5, 2024

5  out of  5
rating by Greg Stevens
"I changed over to car insurance with State farm within the last 3 years, and it was a very thorough and competitive option. Then I spoke with Olivia and Megan about updating my policies to match what's going on with my professional and personal needs at this time, and she knocked it out of the park. Rafael is also always available too. I can't say enough about how great these people are in Richfield at Cassie's office. Thank you!!"
We responded:
"Thank you so much for trusting Rafael and State Farm with your insurance needs. We appreciate you!"
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Hunter Schwietz (Form First)

November 2, 2024

5  out of  5
rating by Hunter Schwietz (Form First)
"Customer service is always top notch!"
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Roger peterson

October 19, 2024

5  out of  5
rating by Roger peterson
"Cassie was so helpful finding us the right policy, even coming to our house to go over all of our options, we really appreciated her helpfulness and knowledge."
We responded:
"Thank you! We love visiting customers at their home to make the process easier. "
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Constance Moore

October 18, 2024

5  out of  5
rating by Constance Moore
"It had been a pleasure working with Jen at State Farm. She’s easy to work with and knowledgeable. I’m happy to be a customer!"
We responded:
"Happy to have you as a customer - Thank you!!"